Frequently asked questions

Every piece is handcrafted in Vietnam by our team and artisan partners, using wood, rattan and other natural materials. Because each item is made by hand, small variations in grain and color make every piece one of a kind.

Most of our kitchenware, boards and desk gifts are made from natural hardwoods such as Doussie, Walnut, Acacia, Ash and Beech. Our tableware uses rattan, and our lamps combine wood and resin. Each product page lists the exact materials.

Yes. Our spoons, spatulas, servers and boards are made from natural, food-safe wood, and no chemicals are used in production. They're made for everyday cooking and serving.

No. Natural wood is not suitable for the dishwasher, oven or microwave. High heat and long soaking can cause splitting or cracking. Hand wash your pieces with mild soap and warm water, dry them right away, and never leave them soaking in water.

Our products are made from natural materials, and with the right care they can last a lifetime. A few simple tips:

• Hand wash in warm, soapy water. No dishwasher.
• Dry right after washing and store at room temperature.
• Never put them in the freezer, oven or microwave. Natural wood doesn't cope well with high heat or sudden temperature changes.
• Don't leave them soaking. Wash and dry them soon after use.
• Every few weeks, rub in a little food-safe mineral oil, coconut oil or linseed oil to keep the wood nourished and its color rich.

Wipe it with a soft, dry cloth. Keep it out of long direct sunlight and away from water, and don't use harsh cleaners on the resin surface.

On the product page, enter your name, date or message in the personalization field before adding the item to your cart. You can also send your request directly to contact@194crafthouse.com. Please double-check spelling, because we engrave exactly what you enter.

Email contact@194crafthouse.com as soon as possible with your order number. We'll do our best to update it, but once an item is in production we can't make changes.

Personalized and custom items are made just for you, so they can't be returned unless they arrive damaged, defective or incorrect.

Yes. We engrave logos, names, dates and messages on many wooden products, which is popular for corporate gifts and events. Request a custom quote.

Processing: 2–3 business days (personalized items may take a little longer).
Standard shipping (US): 7–12 business days.
Expedited shipping (US): 3–5 business days.
International: 15–20 business days standard, or 5–7 business days expedited. The price depends on weight and destination and is shown at checkout

Yes, we ship to many countries. Available options and costs for your country are shown at checkout.

You'll get a tracking number by email once your order ships. You can also use the Track your order link at the bottom of our website.

Email contact@194crafthouse.com right away with your order number and the correct address. We can update it as long as the order hasn't shipped yet.

All payment options available to you are shown at checkout, including PayPal and Venmo.

We love our products and stand behind their quality, but if something isn't right for you, you can return it within 30 days of receiving it. Email contact@194crafthouse.com with:

• Your name
• Order number
• Product name
• Reason for return

Items must be unused and in their original packaging. Once your return is approved, we'll send you a return label and instructions. Please don't send items back without an approved request. Personalized items can't be returned unless they arrive damaged or incorrect. See our Return & refund policy for full details.

After we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 10 business days, although your bank may take a little longer to show it.

We carefully check and pack every piece, but if something arrives damaged or incorrect, please email contact@194crafthouse.com with your order number and a photo of the damage. We'll send you a replacement free of charge as soon as possible.

The fastest way is to return the original item and, once the return is accepted, place a new order for the item you want.

Yes! We're a Top Shop on Faire, where eligible new retailers can get first-order discounts, free shipping and Net 60 terms. Shop wholesale on Faire or visit our Wholesale page.

Yes. We create custom engraved gifts, coordinated gift sets and branded packaging for teams, clients and events. Share your products, quantity, delivery date and destination, and we'll send you a quote and mockup. Start a custom inquiry.