Track Your OrderTrack Order
Find out when your online purchase will arrive or schedule a delivery.
Shipping PolicyShipping Policy
See item details for estimated arrival times.
Refund PolicyRefund Policy
See item details for return and exchange eligibility.
Terms of ServiceTerms of Service
Read terms of service for 194crafthouse.com
Manage Your AccountManage Your Account
Manage your account and your order at one a glance.
FREQUENTLY ASKED QUESTIONS
How do I place an order?
It's easy. First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.
When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.
When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.
When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.
How do I pay for my purchase?
We accept a variety of payments including PayPal, Apple Pay, Venmo, MasterCard, Visa, American Express, and Discover.
Gift wrapping and packaging
We're doing our best to protect the condition of our items. All the products will be wrapped in cardboard boxes coated with bubble pieces.
Any requirements for special gifts, please do not hesitate to contact us via messages so that we can have a specific wrapping for them
How do I track my order?
You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.
The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.
My Tracking Number Isn't Working
It may take 1-2 days for tracking numbers to appear in the system of the shipping carrier. On rare occasions, a shipment may be misplaced by the shipping company. Please contact the shipping carrier or us if the tracking number still does not work after a few days.
How do I send items to multiple addresses?
If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.
I need fast shipping
• Free standard shipping time: 12 business days
• Fast shipping time: 3-5 business days, We charge about $30-$50 depending on the country and package size.
I Need Help With A Late Order
Orders in the United States are typically shipped within 12 to 15 business days. Other international orders will take an additional 1 to 2 weeks to arrive.
If your order has not arrived after 14 business days (USA) or 20 business days (international), please kindly contact us. We'll gladly assist you
Custom and personalized orders
Please contact us for engraving letters or images (only support vector, png)
Kindly take note that the design is made by you as we unfortunately do not provide custom design work
We offer wholesale availability. If you have any requirements, please contact us for the better price and quantity
as possible. We're always by your side!