FAQs

Contact us via email at: contact@194crafthouse.com

We can only offer one customized gift message per shipping address.

Yes, many of our items can be customized with a company logo or employee monograms.
Email us at contact@194crafthouse.com and we’ll be happy to assist you.

Payment Options

You can choose to pay with a Credit Card (Visa, MasterCard, American Express), PayPal, Payoneer, Money Gram or any 194 Craft House Gift Card.

194 Craft House has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the 194crafthouse.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

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Shipping

Front Door Parcel Delivery (e.g. UPS, USPS, ROYAL MAIL) to your delivery address.

The time I need to prepare an order for shipping varies. For details, see individual items.
  • Vietnam: 1-2 business days.
  • Worldwide: 3-5 business days.
I’ll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
  • Vietnam: 3 – 5 business days.
  • US/UK/ EU: 15 business days.
  • Other countries: 20 business days.

When you checkout, you will be given the option on the shipping page to “Ship to multiple addresses.”

Items will be wrapped in an eco-friendly kraft box with acid free kraft tissue wrapping paper, depending on the occasion, the decoration will be customized to your own preference. If the item won’t fit in our boxes, I will have it wrapped in my adorable paper!

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Returns and Exchanges

We do not accept returns, so please review carefully before placing an order

Feedback

There is nothing happier for us than to see customers making the decision to shop with us. If there are any problems with our products, please let us know because that’s the motivation for us to improve ourselves more and more.

Order Quote

We are able to provide international shipping. Please email us at quytruong@194crafthouse.com.
We will reply via email within 2-3 business days.
Please note that some items are not available for international shipping. These items can include oversized items, items with export restrictions, and/or items with licensing restrictions.

Wholesale

We collaborate with clients who own or manage resorts, hotels, serviced apartments, boutique accommodation, and private residences to help them create the looks and products that suit their vision and requirements.

Commercial and Wholesale: Please contact us via email at quytruong@194crafthouse.com.